Privacy Policy
Last Updated: December 1, 2023
This Privacy Policy describes how CrystalEco ("we," "us," or "our") collects, uses, and shares your personal information when you use our website and services.
Information We Collect
We collect several types of information from and about users of our website:
Personal Information
When you make a purchase or create an account, we collect personal details including your name, email address, phone number, shipping address, and payment information.
Automatically Collected Information
We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, and browsing behavior.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These technologies help us understand user preferences and improve our services.
How We Use Your Information
We use the information we collect for various purposes:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Personalize your shopping experience
- Improve our website and product offerings
- Send marketing communications with your consent
- Prevent fraud and enhance security
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Shipping carriers to deliver your orders
- Payment processors to complete transactions
- Service providers who assist with website operations
- Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during international transfers.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@crystalecoantisw.media
Phone: +1 4375540445
Address: 123 Kitchener Street, Toronto, ON M5V 2T6, Canada